At XM Textiles USA LLC, we pride ourselves on our excellent customer service. We understand that occasionally a product may not be the right fit or you may simply change your minds. That’s why we offer a comprehensive return and refund policy to provide our customers with complete peace of mind.
You may return most new, unopened items within 30 days of delivery for a full refund. To initiate a return, please email us at [email protected] with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. We may reduce your refund or credit if the item has been used or damaged (either by you or on its journey back to us) or is not in a re-saleable condition.
Please note that some items are non-returnable: these include personalized or custom made items, perishable goods, digital downloads, gift cards, and clearance items.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. If approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
In case the product you returned does not meet our return eligibility criteria, we’ll contact you to discuss it further and may send it back to you without issuing a refund.
Exchanges (if applicable)
We only replace items if they are defective or damaged during shipment. If you need to exchange such an item, send us an email at [email protected].
You will be responsible for paying for your own shipping costs for returning your item unless the item was defective or damaged when you received it. These shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at [email protected].
Questions or Concerns
If you have any questions or concerns about our return or refund policy, feel free to reach out to us at [email protected]. At XM Textiles USA LLC, we strive to offer you the best purchasing experience possible and we’re always here to help.
By making a purchase on our website, you agree to this return policy.
Thank you for choosing XM Textiles USA LLC.